We’re here to help

If you’re unhappy with your experience with Compass, please let us know. We will do our best to resolve problems as quickly as possible and make every effort to deliver the best possible service to you.

The quickest way to reach us is by clicking on the icon in the bottom right hand side of the screen and chatting with us.

Please email us at customersupport@compass.net.nz for all residential queries or businesssupport@compass.net.nz for business.

Should you need urgent assistance, please email us at escalations@compass.net.nz and we will endeavor to get back to you as soon as possible.

If you’re unhappy with your experience at Compass and would like to make a complaint, please let us know by emailing complaints@compass.net.nz.