How do I sign up for My Compass?+

You will need your Compass account number (you’ll find it on any of your invoices) and your 4 digit security PIN and you can sign up via the customer portal.

If you don’t know your 4 digit security PIN, call us on 0800 640 840 and we’ll help you out.

What can I do in My Compass?+

You can:

  • See your current account balance
  • Check the cost of the call you just made
  • See how much data you’ve used so far this month
  • Make changes to your services
  • View past invoices
  • Make payments
  • Arrange a direct debit
  • Request support
  • Personalise your phone book

How long does it take for my calls, usage or payments to appear in My Compass?+

Your calls, usage and automated payments are usually available to see within My Compass within just a few minutes.

Payments by cheque, direct credit or bank deposit will appear after they’ve been received and allocated to your account.

How do I personalise my phone book?+

This handy feature lets you see exactly who you’ve called each month by letting you change the description to a person’s name.

Log in to My Compass and visit either your phone book or your home phone calls. Click on any description, replace it with your own and click ok.