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Compass
  • Personal
    • Broadband plans
      • Monthly Fibre
      • Prepaid Fibre
    • Mobile plans
    • Moving House
    • Power
  • Business
    • Broadband Plans
      • Business Fibre Plans
    • Business Voice
      • Voice Lines
      • DDI
      • Hardware
      • Toll Free
      • Call Charges
      • Calling Add-ons
    • Compass Cloud PBX
      • Overview
      • Handsets
    • Managed Services
      • Hosted Email
      • Hosted Desktop
      • Hosted Server
      • Online Backup
      • Office 365
    • Data Centre
    • Business Mobile
  • Support
    • FAQs
    • User Guides
    • How To Pay
    • Complaints
    • Scams and Fraud
    • Vulnerable Customers
  • Portal

My Compass

Related pages

  • FAQs
    • Fibre
    • ADSL and VDSL
    • Broadband
    • My Compass
    • Email
    • Invoices & Payment
    • Moving House
    • Phone
    • Prepaid
    • Weekly Plans
    • Vulnerable Customers
  • User Guides
  • How To Pay
  • Complaints
  • Scams and Fraud
  • Vulnerable Customers
 

How do I sign up for My Compass?+

You will need your Compass account number (you’ll find it on any of your invoices) and your 4 digit security PIN and you can sign up via the customer portal.

If you don’t know your 4 digit security PIN, call us on 0800 640 840 and we’ll help you out.

What can I do in My Compass?+

You can:

  • See your current account balance
  • Check the cost of the call you just made
  • See how much data you’ve used so far this month
  • Make changes to your services
  • View past invoices
  • Make payments
  • Arrange a direct debit
  • Request support
  • Personalise your phone book

How long does it take for my calls, usage or payments to appear in My Compass?+

Your calls, usage and automated payments are usually available to see within My Compass within just a few minutes.

Payments by cheque, direct credit or bank deposit will appear after they’ve been received and allocated to your account.

How do I personalise my phone book?+

This handy feature lets you see exactly who you’ve called each month by letting you change the description to a person’s name.

Log in to My Compass and visit either your phone book or your home phone calls. Click on any description, replace it with your own and click ok.

Say hello

We take your calls from 10 AM to 6 PM every day including public holidays. For payment, billing and non-urgent inquiries customersupport@compass.net.nz or chat and request a call back using the chat icon at the bottom right of this page. For urgent matters and technical support, call us on 0800 640 840

Resources

    • Network Status
    • Speed Test
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    • Portal Login

Help & Support

    • FAQs
    • User Guides
    • How To Pay
    • Complaints
    • Scams and Fraud
    • Vulnerable Customers

About

    • About Compass
    • Blog & News
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Terms & Conditions

    • For Home
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    • Privacy Policy
    • Power Consumer Care Policy

©2023 All Rights Reserved.

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Network Status

Check our network status at

http://networkstatus.co.nz/

Thanks so much,

Compass Communications

Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.