How long does it take for my calls, usage or payments to appear in My Compass?+

Your calls, usage and automated payments are usually available to see within My Compass within just a few minutes.

Payments by cheque, direct credit or bank deposit will appear after they’ve been received and allocated to your account.

How do I personalise my phone book?+

This handy feature lets you see exactly who you’ve called each month by letting you change the description to a person’s name. For example, instead of seeing that you’ve called Rangiora, you can see you’ve called Bob Smith.

It’s easy. Login to My Compass and visit either your phone book or your home phone calls. Click on any description, replace it with your own and click ok.

What can I do in My Compass?+

My Compass puts you in complete control of your account. You can

  • See your current account balance.
  • Check the cost of the call you just made.
  • See how much data you’ve used so far this month.
  • Make changes to your services.
  • View past invoices.
  • Make payments.
  • Arrange a direct debit.
  • Request support.
  • You can even personalise your own phone book.

How do I sign up for My Compass?+

It’s easy. You just need your Compass account number (you’ll find it on any of your invoices) and your 4 digit security PIN and you can sign up via the customer portal.

If you don’t know your 4 digit security PIN, just call us on 0800 640 840 and we’ll help you out.