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Compass
  • Business
    • Business Voice
      • Voice Lines
      • DDI
      • Hardware
      • Toll Free
      • Call Charges
      • Calling Add-ons
    • Compass Cloud PBX
      • Overview
      • Handsets
    • Managed Services
      • Hosted Email FAQ
      • Hosted Email
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      • Hosted Server
      • Online Backup
      • Office 365
    • Data Centre
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My Compass

Related pages

  • How To Pay
  • Scams and Fraud
  • Vulnerable Customers
 

How do I sign up for My Compass?+

You will need your Compass account number (you’ll find it on any of your invoices) and your 4 digit security PIN and you can sign up via the customer portal.

If you don’t know your 4 digit security PIN, call us on 0800 640 840 and we’ll help you out.

What can I do in My Compass?+

You can:

  • See your current account balance
  • Check the cost of the call you just made
  • See how much data you’ve used so far this month
  • Make changes to your services
  • View past invoices
  • Make payments
  • Arrange a direct debit
  • Request support
  • Personalise your phone book

How long does it take for my calls, usage or payments to appear in My Compass?+

Your calls, usage and automated payments are usually available to see within My Compass within just a few minutes.

Payments by cheque, direct credit or bank deposit will appear after they’ve been received and allocated to your account.

How do I personalise my phone book?+

This handy feature lets you see exactly who you’ve called each month by letting you change the description to a person’s name.

Log in to My Compass and visit either your phone book or your home phone calls. Click on any description, replace it with your own and click ok.

Say hello

We take urgent and tech support requests via chat from 10 AM to 6 PM, Monday to Friday. For payment, billing and non-urgent inquiries, email us at customersupport@compass.net.nz. Our dedicated team of support staff will be standing by.

Resources

    • Network Status
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Help & Support

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About

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Terms & Conditions

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    • Fair Use Policy
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©2025 All Rights Reserved.

X

Network Status

Check our network status at

http://networkstatus.co.nz/

Thanks so much,

Compass Communications

Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.