Need help?
If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.
Residential Customer Support
For help with your connection, troubleshooting and billing:
Call from Landline 0800 640 840
Call from Mobile 09 965 2280
Email: customersupport@compass.net.nz
Opening hours: Monday - Sunday, 9.00am - 5.30pm
For Connecta Customers, please visit https://connecta.co.nz/contact-us/ or phone 0800 969 869
Due to the impact and effects of Covid-19, we need to reduce our Call Centre opening hours to 9AM until 5:30PM Monday to Sunday. You can still leave a message and we will call you back within these times.
We apologise for this and will review and return to our normal hours of work as soon as the situation becomes more normal.
| Residential Helpdesk | |
|---|---|
| Step 1 | 0800 640 840 |
| Step 2 | Press Option 2 for Customer Care |
| Step 3 | Press Option 1 for Residential |
| Step 4 | Press Option 2 for Billing |
Business Sales
Call 09 964 0533 or 027 375 6595
Email: businesssales@compass.net.nz
Open Monday - Friday, 9:00am - 5:30pm
Business Support
From Landline 0800 640 840
From Mobile 09 965 2280
Email: Businesssupport@compass.net.nz
Open Monday - Friday, 9:00am - 5:30pm
After Hours Support 09 965 4514
| Business Support Helpdesk | |
|---|---|
| Step 1 | Call 09-965-2280 |
| Step 2 | Press Option 2 for Customer Care |
| Step 3 | Press Option 2 for Business |
| Step 4 | Press Option 1 for Technical Support |