Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Sales

For account opening, closing and new connections:

Call 0800 648 888

E-mail: Retention&Sales@compass.net.nz

Open Monday-Friday 8:30am-7pm

Residential Customer Support 

For help with your connection, troubleshooting and billing:

Call from Landline 0800 640 840 

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz 

Opening hours: Monday- Friday 8am to 8pm and 9am to 5.30pm weekends and public holidays. 

Residential Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 0800 640 840

Email: businesssales@compass.net.nz

Open Monday- Friday 8am-5:30pm 

Business Support 

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday- Friday 8am-5:30pm Monday to Friday.

After Hours Support 09 965 4514

Business Support Helpdesk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support