Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Customer Support

For help with your connection, troubleshooting and billing:

Call from Landline 0800 640 840

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz

Opening hours: Monday - Sunday, 9.00am - 5.30pm

For Connecta Customers, please visit https://connecta.co.nz/contact-us/ or phone 0800 969 869

Due to the impact and effects of Covid-19, we need to reduce our Call Centre opening hours to 9AM until 5:30PM Monday to Sunday. You can still leave a message and we will call you back within these times.

We apologise for this and will review and return to our normal hours of work as soon as the situation becomes more normal.

Residential Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 09 964 0533 or 027 375 6595

Email: businesssales@compass.net.nz

Open Monday - Friday, 9:00am - 5:30pm

Business Support

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday - Friday, 9:00am - 5:30pm

After Hours Support 09 965 4514

Business Support Helpdesk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support