Need help?
If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.
Residential Sales
For account opening, closing and new connections:
Call 0800 648 888
E-mail: Retention&Sales@compass.net.nz
Open Monday-Friday 8:30am-7pm
Residential Customer Support
For help with your connection, troubleshooting and billing:
Call from Landline 0800 640 840
Call from Mobile 09 965 2280
Email: customersupport@compass.net.nz
Opening hours: Monday- Friday 8am to 8pm and 9am to 5.30pm weekends and public holidays.
| Residential Helpdesk | |
|---|---|
| Step 1 | 0800 640 840 |
| Step 2 | Press Option 2 for Customer Care |
| Step 3 | Press Option 1 for Residential |
| Step 4 | Press Option 2 for Billing |
Business Sales
Call 0800 640 840
Email: businesssales@compass.net.nz
Open Monday- Friday 8am-5:30pm
Business Support
From Landline 0800 640 840
From Mobile 09 965 2280
Email: Businesssupport@compass.net.nz
Open Monday- Friday 8am-5:30pm Monday to Friday.
After Hours Support 09 965 4514
| Business Support Helpdesk | |
|---|---|
| Step 1 | Call 09-965-2280 |
| Step 2 | Press Option 2 for Customer Care |
| Step 3 | Press Option 2 for Business |
| Step 4 | Press Option 1 for Technical Support |