If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.
Residential Customer Support
The quickest way to reach us is by clicking on the icon in the bottom right hand side of the screen and chatting with us.
Please email us at firstname.lastname@example.org for all residential queries.
Should you need urgent assistance, please email us at email@example.com and we will endeavor to get back to you as soon as possible.
If you’re unhappy with your experience at Compass and would like to make a complaint, please let us know by emailing firstname.lastname@example.org.
Call 0800 640 840