Getting Help & Support
Online Support Visit our Online Support site for product and service user guides and frequently asked questions
Customer Portal Login to MyCompass to change your services, view past invoices and make payments.
Call us We're available to you from 10 AM to 6 PM, Monday to Saturday on 0800 640 840
Residential Customer Support
Vulnerable Phone Customers
If you are a vulnerable customer it is important to know that your home phone may not work in a power cut. We may be able to provide you with the means to contact emergency services during those times. Click here to learn more and to apply.
Chat
The quickest way to reach us is by clicking on the icon in the bottom right hand side of the screen and chatting with us.
Email
Please email us at customersupport@compass.net.nz for all residential queries.
Escalations
Should you need urgent assistance, please email us at escalations@compass.net.nz and we will endeavor to get back to you as soon as possible.
Complaints
If you’re unhappy with your experience at Compass and would like to make a complaint, please let us know by emailing complaints@compass.net.nz.
Business Support
Call 0800 640 840