Need help?

If you have a question or need support, you may be able to find the solution here.You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Customer Support

The quickest way to reach us is by clicking on the icon in the bottom right hand side of the screen and chatting with us.

Please email us at for all residential queries.

Should you need urgent assistance, please email us at and we will endeavor to get back to you as soon as possible.

If you’re unhappy with your experience at Compass and would like to make a complaint, please let us know by emailing

Business Sales

Call 0800 640 840