Moving address is a simple process, but it often takes time. Make sure you give the Compass Customer Care team as much notice as possible before you move address – the more time you give us, the more time we will have to arrange the reconnection of your services at the new address. If you are in a 24 month or 12 month contract with us, your first move of address is for free! For the second change, there is a cost of $65 only.
If one or more of your services has associated hardware, equipment or physical connections, it may take additional time and expense to remove and reinstall these. Be sure to include as much information as possible when contacting the Compass Customer Care team.
If you need to move your services to a new address, simply login to My Compass and send a Support Request to the Compass Customer Care team. Be sure to include the following:
- Your current address.
- The destination address.
- When the move is occurring.
- If you are taking all or some of your services with you.
- If you require any additional services at your new address.
- If any of your current services have associated hardware or connections that will require removal and re-installation.