User Guides

Enter your details on your own modem +

Open your internet browser.

  1. Enter your modem’s IP address in the address bar and press Enter. Check your modem’s userguide for your modem’s IP address or search routeripaddress.com/brands
  2. You’ll be prompted for your modem’s username and password. Default usernames and passwords can also be found at routeripaddress.com/brands.
  3. Next you will be asked to enter your Compass broadband username and password. You’ll find these details in your Compass welcome pack.
  4. Restart your modem. This will take a couple of minutes.
  5. Once the restart is complete, check that your modem has the power, ADSL and Ethernet/ USB lights on.
  6. Check your Local Area Connection under ‘Network Connections’. Local Area Connection should show ‘connected’. You will now have internet access.

Here’s how to set up email on your Android phone or tablet.+

If you’re using your device’s 3G connection to connect to the internet, you’ll need to use your mobile provider’s outgoing mail server.

Android Email Settings

To add a new email account in Android:

  • Open your email client.
  • Enter your Compass email address in the Address field.
  • Enter your Compass email password in the Password field.
  • Press next.

On some Android devices you will be prompted for an account type: Choose POP3.

In the ‘User ID tab:

  • Enter a description of your account in the account name field; this will only be used to identify this email account on your device.
  • Enter your name in the real name field; this is the name recipients see when they receive your email.
  • Enter your Compass email address in the address field.
  • Press OK.

In the ‘Incoming tab’:

  • Select POP or POP3 from the dropdown box at the top of the screen.
  • Enter 110 in the port field.
  • Enter your Compass email address without the @compass.net.nz suffix in the username field.
  • Enter your Compass email password in the password field.
  • Leave ‘Use Secure Connection’ and ‘verify certificate’ unticked.
  • Press OK.

In the ‘Outgoing’ tab:

  • Enter the outgoing sever hostname for your device’s internet provider in the SMTP server field.
  • Enter 25 in the Port field.
  • Leave the username and password blank unless specified by your provider.
  • Leave ‘Use Secure Connection’ and ‘Verify Certificate’ unticked.
  • Press OK.

Your device will now add your email account to your email client.

Set Up your Email on your Iphone or Ipad+

If you are setting up a Compass email account on an IOS device such as an iPhone or iPad, bear in mind that the outgoing email server will correspond to whoever provides

the internet connection for that device.If you are using your device’s 3G connection to connect to the internet, you will need to use your mobile provider’s outgoing mail server.

IOS Email Settings (IOS 5.01)

To add a new email account in IOS:

  • Open the ‘Settings’ app
  • Select ‘Mail, Contacts and Calendars’
  • Select ‘Add a new account’
  • Select ‘Other’
  • Under ‘Mail’, select ‘Add Mail Account’.

From here you will need to:

  • Choos a name- this is the name displayed when recipients receive your email.
  • Enter your Compass email address in the address field.
  • Enter your Compass email password in the password field.
  • Choose a Description- this can be anything you like, and will only be used to identify this email account on your device.
  • Select ‘Next’

Your device will briefly process your request.

In the new window:

  • Select the ‘POP’ option.
  • Incoming Mail Server Hostname: pop3.compass.net.nz
  • Incoming Mail Server Username: Your email address without the @compass.net.nz suffix.
  • Incoming Mail Server Password: Should already be populated from the previous screen.
  • Outgoing Mail Server Hostname: The outgoing server hostname for your device’s internet provider. For Compass this is; smtp.compass.net.nz
  • Outgoing Mail Server Username: Leave this blank.
  • Outgoing Mail Server Password: Leave this blank.
  • Select ‘Next’.

Your device will attempt to log on to your email account to confirm your credentials. Once this is successful, your email account will be set up on your device and will be accessible via the Mail app.

Are you using your own modem? Here’s how to load your new Compass details.+

  1. Open your internet browser.
  2. Enter your modem’s IP address in the address bar and press Enter. Check your modem’s userguide for your modem’s IP address or search routeripaddress.com/brands
  3. You’ll be prompted for your modem’s username and password. Default usernames and passwords can also be found at routeripaddress.com/brands.
  4. Next you will be asked to enter your Compass broadband username and password. You’ll find these details in your Compass welcome pack.
  5. Restart your modem. This will take a couple of minutes.
  6. Once the restart is complete, check that your modem has the power, ADSL and Ethernet/ USB lights on.
  7. Check your Local Area Connection under ‘Network Connections’. Local Area Connection should show ‘connected’. You will now have internet access.

Router Settings+

Router Settings

If you are using your own modem with your Compass internet connection, you will need to configure it with the settings below.

Fibre

WAN Connection Type: PPPoE

Username: customer@compassnet.co.nz

Password: compass

Vlan Tagging - Disabled IP Version: IPv4 or IPv6

MTU Size: 1492 or 1500 NAT: Enabled

ADSL

Username: customer@compassnet.co.nz

Password: compass

Connection Type: PPPoA

Encapsulation: VC-MUX

VPI: 0

VCI: 100

MTU: 1492 or 1500

VDSL

WAN Connection Type: PPPoE

Username: customer@compassnet.co.nz

Password: compass

Connection Type: VDSL or VDSL 2

Interface: PTM 0

VLAN ID: 10

MTU: 1492 or 1500

These will work on most modem/routers as long as the modem is not carrier locked and you have configured it correctly. The settings will also vary depending on the type of connection you have; such as ADSL, VDSL, or UFB.

UFB

ADSL

VDSL

WAN Type

Ethernet WAN

ADSL

VDSL

Interface

ETH

ATM

PTM

VPI

Not Applicable

0

Not Applicable

VCI

Not Applicable

100

Not Applicable

Connection Type

PPPoE

PPPoA

PPPoE

VLAN ID

Disabled

Disabled

10

PPP Username

customer@compassnet.co.nz

customer@compassnet.co.nz

customer@compassnet.co.nz

PPP Password

compass

compass

compass

MTU

1492

1492

1492

IP Address

Obtain Automatically

Obtain Automatically

Obtain Automatically

If you are using a router that you received from Compass please click through to the following links to access the router specific reconfigure guides for these routers:

D-Link DIR 853

TP Link Archer A6