If you can’t connect to the internet or your connection has become slow or unresponsive, it often means your modem needs resetting.

There are two ways to do this:

• If your modem or router has a power button, usually located near the power cable, simply press and hold the power button for a few seconds.
• If your modem or router does not have a power button, remove the power cable for a few seconds, and then plug it back in.

In both cases, please allow time for it to reboot. This can take several minutes.

Have we sent you a pre-configured modem? Follow these 3 steps to connect it.

1. Use the DSL cable to connect your modem to a phone jack. Be sure to place an ADSL filter on each phone jack where you have a phone connected to filter out interference from the internet. The DSL cable is normally cream or white.
2. Connect the modem to a power socket with the plug/cord provided in the modem box.
3. Connect your computer to any of the  LAN ports on the back of your modem using the supplied Ethernet cable.

Setting up your voicemail box

The first time you access voicemail, you will be asked to select a 4 digit PIN as well as record your name and personal greeting. Just follow the simple step by step voice prompts to do this.

Voicemail options

Press 1 To listen to your messages

Press 3 For personal options (your PIN, recorded greeting/name)

Press 6 For temporary greetings (record new, on/off)

Press 8 For help

Press * To return to previous menu

Shortcuts when listening to messages

Press 0 To return a call

Press 1 To replay the message

Press 2 To save the message

Press 3 To forward the message to another number

Press 5 To delete the message

Press 6 To skip to the next message

Press* To return to the previous menu

To forward all calls to voicemail

Dial *12# to automatically forward all calls to voicemail.
To turn off call forwarding dial *712#.

Before you can send and receive email on your computer, you must set up your Compass Email account on your Email Client. Microsoft Windows comes with either Outlook or Outlook Express, but Compass Email works with all email clients.

Outlook 

1. Open the Tools menu.
2. Click Account Settings.
3. Click the New button, then click Next.
4. Enter your full name, your Compass Email address and password, then click Next.
5. Make sure the internet email option is selected, then click Next.
6. Re-enter your name and Compass email address.
7. Set the Account type to POP3.
8. Enter pop3.compassnet.co.nz in the Incoming Server Field.
9. Enter smtp.compassnet.co.nz in the Outgoing Server Field.
10. In the Username and Password field, enter your email address and your Compass email password.
11. Click Next, then Finish.

Outlook Express 

1. Open the Tools menu.
2. Click Accounts.
3. Click Add, then Mail.
4. Enter your full name as the display name, then click Next.
5. Select POP3 as the Incoming Mail server type.
6. Type pop3.compassnet.co.nz in the Incoming Mail Server field.
7. Type smtp.compassnet.co.nz in the Outgoing Mail server field.
8. In the Username and Password field, enter your email address and your Compass email password.
9. Click Next, then Finish.

If you’re using your device’s 3G connection to connect to the internet, you’ll need to use your mobile provider’s outgoing mail server.

Android Email Settings

To add a new email account in Android:

• Open your email client.
• Enter your Compass email address in the Address field.
• Enter your Compass email password in the Password field.
• Press next.

On some Android devices you will be prompted for an account type: Choose POP3.

In the ‘User ID tab:

• Enter a description of your account in the account name field; this will only be used to identify this email account on your device.
• Enter your name in the real name field; this is the name recipients see when they receive your email.
• Enter your Compass email address in the address field.
• Press OK.

In the ‘Incoming tab’:

• Select POP or POP3 from the dropdown box at the top of the screen.
• Enter 110 in the port field.
• Enter your Compass email address without the @compass.net.nz suffix in the username field.
• Enter your Compass email password in the password field.
• Leave ‘Use Secure Connection’ and ‘verify certificate’ unticked.
• Press OK.

In the ‘Outgoing’ tab:

• Enter the outgoing sever hostname for your device’s internet provider in the SMTP server field.
• Enter 25 in the Port field.
• Leave the username and password blank unless specified by your provider.
• Leave ‘Use Secure Connection’ and ‘Verify Certificate’ unticked.
• Press OK.

Your device will now add your email account to your email client.

If you are setting up a Compass email account on an IOS device such as an iPhone or iPad, bear in mind that the outgoing email server will correspond to whoever provides 

the internet connection for that device.If you are using your device’s 3G connection to connect to the internet, you will need to use your mobile provider’s outgoing mail server.

IOS Email Settings (IOS 5.01)

To add a new email account in IOS:

• Open the ‘Settings’ app
• Select ‘Mail, Contacts and Calendars’
• Select ‘Add a new account’
• Select ‘Other’
• Under ‘Mail’, select ‘Add Mail Account’.

From here you will need to:

• Choos a name- this is the name displayed when recipients receive your email.
• Enter your Compass email address in the address field.
• Enter your Compass email password in the password field.
• Choose a Description- this can be anything you like, and will only be used to identify this email account on your device.
• Select ‘Next’

Your device will briefly process your request.

In the new window:

• Select the ‘POP’ option.
• Incoming Mail Server Hostname: pop3.compass.net.nz
• Incoming Mail Server Username: Your email address without the @compass.net.nz suffix.
• Incoming Mail Server Password: Should already be populated from the previous screen.

• Outgoing Mail Server Hostname: The outgoing server hostname for your device’s internet provider. For Compass this is; smtp.compass.net.nz
• Outgoing Mail Server Username: Leave this blank.
• Outgoing Mail Server Password: Leave this blank.
• Select ‘Next’.

Your device will attempt to log on to your email account to confirm your credentials. Once this is successful, your email account will be set up on your device and will be accessible via the Mail app.

Accessing voicemail

To access voicemail, dial 505 from your home phone or 965 from your Compass mobile.

You can also access your messages from other phones by dialling 09 965 0081 from within New Zealand or +64 9 965 0081 from overseas. When you call from another phone, you’ll be asked to enter your mailbox number. This is your home phone number or your Compass mobile.

Setting up your voicemail box

The first time you access voicemail, you will be asked to select a 4 digit PIN as well as record your name and personal greeting. Just follow the simple step by step voice prompts to do this.

Voicemail options

Press 1 To listen to your messages

Press 3 For personal options (your PIN, recorded greeting/name)

Press 6 For temporary greetings (record new, on/off)

Press 8 For help

Press * To return to previous menu

Shortcuts when listening to messages

Press 0 To return a call

Press 1 To replay the message

Press 2 To save the message

Press 3 To forward the message to another number

Press 5 To delete the message

Press 6 To skip to the next message

Press* To return to the previous menu

To forward all calls to voicemail

Dial *12# to automatically forward all calls to voicemail.
To turn off call forwarding dial *712#.

Have we sent you a pre-configured modem? Follow these 3 steps to connect it.

1. Use the DSL cable to connect your modem to a phone jack. Be sure to place an ADSL filter on each phone jack where you have a phone connected to filter out interference from the internet. The DSL cable is normally cream or white.
2. Connect the modem to a power socket with the plug/cord provided in the modem box.
3. Connect your computer to any of the  LAN ports on the back of your modem using the supplied Ethernet cable.