User Guides

Enter your details on your own modem +

Open your internet browser.

  1. Enter your modem’s IP address in the address bar and press Enter. Check your modem’s userguide for your modem’s IP address or search routeripaddress.com/brands
  2. You’ll be prompted for your modem’s username and password. Default usernames and passwords can also be found at routeripaddress.com/brands.
  3. Next you will be asked to enter your Compass broadband username and password. You’ll find these details in your Compass welcome pack.
  4. Restart your modem. This will take a couple of minutes.
  5. Once the restart is complete, check that your modem has the power, ADSL and Ethernet/ USB lights on.
  6. Check your Local Area Connection under ‘Network Connections’. Local Area Connection should show ‘connected’.  You will now have internet access.

Here’s how to set up email on your Android phone or tablet.+

If you’re using your device’s 3G connection to connect to the internet, you’ll need to use your mobile provider’s outgoing mail server.

Android Email Settings

To add a new email account in Android:

  • Open your email client.
  • Enter your Compass email address in the Address field.
  • Enter your Compass email password in the Password field.
  • Press next.

On some Android devices you will be prompted for an account type: Choose POP3.

In the ‘User ID tab:

  • Enter a description of your account in the account name field; this will only be used to identify this email account on your device.
  • Enter your name in the real name field; this is the name recipients see when they receive your email.
  • Enter your Compass email address in the address field.
  • Press OK.

In the ‘Incoming tab’:

  • Select POP or POP3 from the dropdown box at the top of the screen.
  • Enter 110 in the port field.
  • Enter your Compass email address without the @compass.net.nz suffix in the username field.
  • Enter your Compass email password in the password field.
  • Leave ‘Use Secure Connection’ and ‘verify certificate’ unticked.
  • Press OK.

In the ‘Outgoing’ tab:

  • Enter the outgoing sever hostname for your device’s internet provider in the SMTP server field.
  • Enter 25 in the Port field.
  • Leave the username and password blank unless specified by your provider.
  • Leave ‘Use Secure Connection’ and ‘Verify Certificate’ unticked.
  • Press OK.

Your device will now add your email account to your email client.

Set Up your Email on your Iphone or Ipad+

If you are setting up a Compass email account on an IOS device such as an iPhone or iPad, bear in mind that the outgoing email server will correspond to whoever provides 

the internet connection for that device.If you are using your device’s 3G connection to connect to the internet, you will need to use your mobile provider’s outgoing mail server.

IOS Email Settings (IOS 5.01)

To add a new email account in IOS:

  • Open the ‘Settings’ app
  • Select ‘Mail, Contacts and Calendars’
  • Select ‘Add a new account’
  • Select ‘Other’
  • Under ‘Mail’, select ‘Add Mail Account’.

From here you will need to:

  • Choos a name- this is the name displayed when recipients receive your email.
  • Enter your Compass email address in the address field.
  • Enter your Compass email password in the password field.
  • Choose a Description- this can be anything you like, and will only be used to identify this email account on your device.
  • Select ‘Next’

Your device will briefly process your request.

In the new window:

  • Select the ‘POP’ option.
  • Incoming Mail Server Hostname: pop3.compass.net.nz
  • Incoming Mail Server Username: Your email address without the @compass.net.nz suffix.
  • Incoming Mail Server Password: Should already be populated from the previous screen.
  • Outgoing Mail Server Hostname: The outgoing server hostname for your device’s internet provider. For Compass this is; smtp.compass.net.nz
  • Outgoing Mail Server Username: Leave this blank.
  • Outgoing Mail Server Password: Leave this blank.
  • Select ‘Next’.

Your device will attempt to log on to your email account to confirm your credentials. Once this is successful, your email account will be set up on your device and will be accessible via the Mail app.

Are you using your own modem? Here’s how to load your new Compass details.+

  1. Open your internet browser.
  2. Enter your modem’s IP address in the address bar and press Enter. Check your modem’s userguide for your modem’s IP address or search routeripaddress.com/brands
  3. You’ll be prompted for your modem’s username and password. Default usernames and passwords can also be found at routeripaddress.com/brands.
  4. Next you will be asked to enter your Compass broadband username and password. You’ll find these details in your Compass welcome pack.
  5. Restart your modem. This will take a couple of minutes.
  6. Once the restart is complete, check that your modem has the power, ADSL and Ethernet/ USB lights on.
  7. Check your Local Area Connection under ‘Network Connections’. Local Area Connection should show ‘connected’.  You will now have internet access.