What is Fibre?+

Fibre broadband is the latest internet technology that delivers your internet through fibre optic cables, rather than copper cables. Fibre is a faster and more reliable form of internet connection.

Do I need a new modem for fibre broadband?+

In most cases yes. We offer two different modems that you can purchase when you get connected – either the EA1200wireless modem for $99 or the TP-link NF4V wireless modem for $199.

The EA1200 is best for standard-sized homes, and flats, surfing the web, emailing and printing wirelessly, and connecting multiple devices. 

The TP-Link NF4V Wireless Router has the bandwidth to power numerous bandwidth intensive applications at the same time around a large home or office setting. 

Will I need to change my internal wiring to use fibre broadband?+

Installing fibre to your house involves physically connecting a fibre optic cable to your property from the roadside. A technician from your local fibre supplier will choose the best option (such as surface mounting, digging a trench, underground cabling or through your aerial cables). A fibre install requires a special box (ONT) to be installed in your home. You’ll need to agree to your local fibre supplier's end user terms first.

A standard new fibre installation in your home is currently free. However, if you require your fibre landline service to be connected to your existing wiring and jackpoints, you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. It is called a non-standard installation, which could cost you up to $175.

I already have fibre installed. Can I switch my connection to Compass?+

Yes you can. You can sign up online or over the phone and we’ll collect all the details we need to get you switched.

What happens to my fibre connection in a power cut?+

Unlike analogue telephones, which operate in a power cut, your phone connection over ultra fast broadband will rely on electricity.

In a power cut, your landline phone and internet will not work. This means you will be unable to make emergency calls to 111. For this reason we recommend you maintain a mobile phone service and keep a charged mobile phone with you to make and receive calls and to ensure that you have ongoing access to 111 in the event of a power outage. 

 A power cut will also interrupt the monitoring of medical or burglar alarms. If this is a concern, please ask us about a back-up power supply.