How can i find my account balance?+

Just login to My Compass, where you’ll find your current account balance and more.

How can I change my payment method?+

Just login to My Compass and select ‘request support’ to submit your request.

How can I receive my invoice?+

Our preference is to email you your monthly invoice, as well as making it available online through My Compass. You’ll receive it faster and you can choose whether to print a paper copy to keep, or rely on online copies.

It also helps us to bring the benefits of competition to you and all New Zealanders, by way of keeping our costs down and our prices low.

You can choose to receive your invoice by post for the small fee of $2.95/month.

I have a query about my invoice+

Resolving any inquiries about your invoice is a simple process. Simply login to My Compass and submit a support request. The Compass Customer Care Team will examine the support request as soon as they are able to and will notify you by phone or email.

Please be detailed when you outline the issues in the support request. The more information our Customer Care Team has, the greater their ability to resolve the problem is.

How will I receive my invoice?+

Our preference is to email you your monthly invoice, as well as making it available online through My Compass. You’ll receive it faster and you can choose whether to print a paper copy to keep, or rely on online copies.

It also helps us to bring the benefits of competition to you and all New Zealanders, by way of keeping our costs down and our prices low.

You can choose to receive your invoice by post for the small fee of $2.95/month.

How can I find out my account balance?+

Just login to My Compass, where you’ll find your current account balance and more.