How can i find my account balance?+

Log in to My Compass, where you’ll find your current account balance and more.

How can I change my payment method?+

Log in to My Compass and select ‘request support’ to submit your request.

How can I receive my invoice?+

We will send your monthly invoice via email, as well as making it available online through My Compass. You’ll receive it faster and you can choose whether to print a paper copy to keep, or rely on online copies.

You can also receive your invoice by post for the small fee of $3.95/month.

What should I do if I have a query about my invoice?+

Resolving any inquiries about your invoice is a simple process. Simply login to My Compass and submit a support request. The Compass Customer Care Team will examine the support request as soon as they are able to and will notify you by phone or email.

Please be detailed when you outline the issues in the support request. The more information our Customer Care Team has, the greater their ability to resolve the problem is.

Compass Security Limit+

For your protection, Compass operates security limits on all accounts. This limit ensures that you are alerted when there is significant increase in the number of calls and/or internet usage on your account.

What’s the security limit for? We have a limit in place to ensure that you don’t get caught unawares by an unexpectedly high bill caused by activity you weren’t aware of.

How is it calculated? Your security limit is based on your average usage, multiplied several times over. If you add another service or upgrade to more internet data, your limit increases.

How do we let you know if you’re approaching your security limit? If you reach 80% of your security limit, you’ll receive a courtesy email and SMS letting you know that your current account balance in the current month is much higher than we would ordinarily see. You don’t need to take any action if you receive this notification; it’s for your information only.

If you reach 90% of your security limit, we’ll notify you again and ask you to confirm that the activity on your account is all legitimate. If so, we can increase your security limit to ensure your service is not disrupted.

If you reach 100% of your security limit and we have not heard from you, we will need to temporarily suspend your services until you contact us. We do this to ensure that you don’t get caught unawares by an unexpectedly high bill caused by activity you weren’t aware of.

Can I have my security limit increased? Yes. If you find that your account balance legitimately increases and you need a higher limit, please don’t hesitate to contact us.

How will I receive my invoice?+

Our preference is to email you your monthly invoice, as well as making it available online through My Compass. You’ll receive it faster and you can choose whether to print a paper copy to keep, or rely on online copies.

You can choose to receive your invoice by post for the small fee of $3.95/month.