Compass Webmail+

What’s new in the new Compass Webmail?

We have redesigned our Webmail to enhance your customer experience with some cool new features and a brand new look! You can continue to easily access your emails from anywhere in the world with our fresh new modern design.

What else does the new Compass Webmail give me?

  • Easier navigation
  • A faster, streamlined service
  • Higher security for your webmail account

How will I access the new Compass Webmail?

The new Webmail access links will remain unchanged from the old links. Please refer below for the link to the old webmail interfaces.

What’s going to happen to my existing emails?

All your old emails will automatically appear when you login to our new webmail.  If you have any issues please get in touch via customersupport@compass.net.nz or Call 0800 640 840

What’s going to happen to my address book?

Your email contacts will appear when you login to the new webmail. However, if you have added new contacts on your old webmail after the date we migrate you to the new interface your contacts may not be saved.

Additionally, if you have arranged your contacts into groups, then unfortunately these groups will be lost.   If you have any issues please get in touch via customersupport@compass.net.nz or Call 0800 640 840

 

How do I set up my Email on my iPhone/iPad?+

If you are setting up a Compass email account on an IOS device such as an iPhone or iPad, bear in mind that the outgoing email server will correspond to whoever provides the internet connection for that device.

If you are using your device’s 3G connection to connect to the internet, you will need to use your mobile provider’s outgoing mail server.

IOS Email Settings (IOS 5.01)
To add a new email account in IOS:

  • Open the ‘Settings’ app
  • Select ‘Mail, Contacts and Calendars’
  • Select ‘Add a new account’
  • Select ‘Other’
  • Under ‘Mail’, select ‘Add Mail Account’.

From here you will need to:

  • Choose a name- this is the name displayed when recipients receive your email.
  • Enter your Compass email address in the address field.
  • Enter your Compass email password in the password field.
  • Choose a Description- this can be anything you like, and will only be used to identify this email account on your device.
  • Select ‘Next’

Your device will briefly process your request.
In the new window:

  • Select the ‘POP’ option.
  • Incoming Mail Server Hostname: pop3.compassnet.co.nz
  • Incoming Mail Server Username: Your email address including the @compassnet.co.nz suffix.
  • Incoming Mail Server Password: Should already be populated from the previous screen.
  • Outgoing Mail Server Hostname: The outgoing server hostname for your device’s internet provider. For Compass this is; smtp.compassnet.co.nz
  • Outgoing Mail Server Username: Leave this blank.
  • Outgoing Mail Server Password: Leave this blank.
  • Select ‘Next’.

Your device will attempt to log on to your email account to confirm your credentials. Once this is successful, your email account will be set up on your device and will be accessible via the Mail app.

How do I set up Email on my Android Phone/Tablet?+

If you’re using your device’s 3G connection to connect to the internet, you’ll need to use your mobile provider’s outgoing mail server.

Android Email Settings
To add a new email account in Android:

  • Open your email client.
  • Enter your Compass email address in the Address field.
  • Enter your Compass email password in the Password field.
  • Press next.

On some Android devices you will be prompted for an account type: Choose POP3.
In the ‘User ID tab:

  • Enter a description of your account in the account name field; this will only be used to identify this email account on your device.
  • Enter your name in the real name field; this is the name recipients see when they receive your email.
  • Enter your Compass email address in the address field.
  • Press OK.

In the ‘Incoming tab’:

  • Select POP or POP3 from the dropdown box at the top of the screen.
  • Enter 110 in the port field.
  • Enter your Compass email address including the @compassnet.co.nz suffix in the username field.
  • Enter your Compass email password in the password field.
  • Leave ‘Use Secure Connection’ and ‘verify certificate’ unticked.
  • Press OK.

In the ‘Outgoing’ tab:

  • Enter the outgoing sever hostname for your device’s internet provider in the SMTP server field.
  • Enter 25 in the Port field.
  • Leave the username and password blank unless specified by your provider.
  • Leave ‘Use Secure Connection’ and ‘Verify Certificate’ unticked.
  • Press OK.

Your device will now add your email account to your email client.