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Compass
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ADSL and VDSL

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What is ADSL Broadband?+

ADSL is our basic fixed line broadband service and supports everyday activities such as web browsing, online banking, and emailing.

ADSL is the most commonly used type of broadband technology because it relies on our legacy copper network to connect. With phone lines already in place for most homes and business across the country, ADSL is available to most of New Zealand. It provides a dedicated line to your property so your broadband is just for your household. This means the connection from our network to your property won’t slow down significantly in busy times like nights and weekends.

What is VDSL broadband?+

VDSL provides download speeds up to 3 times faster than an ADSL broadband connection, over the same copper phone line.

Using VDSL you can expect download speeds of around 15/70Mbps and upload speeds of 5-10Mbps. You can expect faster uploads for pictures and videos, an improved Skype experience and more devices can share the connection without the internet slowing. It’s quick and easy to set up, and a great option if fibre (UFB) isn’t available at your place yet.

Like all of our other internet plans, you have the option of choosing VDSL with, or without a home line.

VDSL isn’t available everywhere so use our address checker to see if VDSL is available to your home.

What equipment do I need for VDSL broadband?+

You will need a VDSL capable modem before the installation date and you’ll need to have this handy for the technician when they visit. 

When signing up on any of our VDSL plans you have the option of purchasing the NetCommWireless VDSL WiFi Gigabit Modem Router from Compass for $199. You can find out more about this Modem on the NetCommWireless website. The inclusion of the Gigabit WAN port means you can connect to your ADSL or VDSL now, and make a smooth transition to Fibre (UFB) later. 

Both connection options deliver a fast and powerful internet connection to your home so you can: create a reliable WiFi network, connect wired devices, and enjoy shared access to USB devices.

VDSL Connection Fee+

A $70 standard broadband connection fee applies when you sign-up to a Flexi- no term contract.

A $50 standard broadband connection fee applies when you sign-up to a 12 month contract.

FREE standard broadband connection when you sign up for a 24 month term.

If there is no copper line running to the property a full installation may be required (meaning our line provider are unable to connect you remotely or at the local exchange, and will need to physically visit the premise to connect you) If this is required it will be at a charge of $199 to your account for their time and labour.

If you don’t have a jack point in your house or need another one installed, this will cost you $150.

Call from Mobile 09 965 2280.

Call from Landline 0800 640 840. Residential Sales & Technical support, available from 8:00am to 7:00pm, Monday to Friday and 9:00am to 5:30pm, Saturday & Sunday. Business Sales & Technical support, available from 9:00am to 5:30pm, Monday to Friday.

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Network Status

***Outage resolved in Palmerston North***

The issue with local voice calls affected in the Palmerston North Region have now been resolved.

We apologise for the inconvenience caused.

Thanks so much, Compass Communications


23/12/2020, 2:00 PM

Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.