What if I do not want to continue with the plan after sometime?+
We will be very sad to see you go as everyone enjoys high speed fibre internet access. However, if you must, there is an early termination fee of $199 that you will have to pay and we require 30 days’ notice of the early contract termination. This helps us with our supplier.
Before you go we would work with you to resolve your issue whether it’s technical or financial and try to help work it out with you. There is more information and detail on our Terms and Conditions of Service
What happens if I fail to pay for some reason?+
A $5 penalty fee for every payment dishonor will be collected with the following week’s payment. Your connection will be blocked if your next payment also fails due to lack of funds in your accounts. If your payment failure reason is anything else but lack of funds, your connection will be blocked immediately. One week later the connection will be removed from our system as well as the line provider. There will be a reconnection fee of $65 for every reconnection. We allow the extra week before completely removing the connection from our system to give you time to work it out. Please bear in mind even if we stop service and remove you from the system, you are still liable for the payment and we will take steps to recover that. Visit our Payment Options page.