This is a special plan that allows you to pay your broadband bills on a weekly billing cycle like you pay for your home rents or your gym fees. We are the only provider who offer this weekly payment option.

Get $10 off for the first 10 weeks from your weekly bill ($10 including GST), you will only get this discount if you pay your bill on time, late payments will not get the discount. Sign up using promo code WEB22. Terms and conditions apply.

You cannot pay weekly if you are on our existing monthly plan. You will have to terminate your existing contract with us and buy a new weekly payment plan. If you want to change to the weekly payment plan contact us. You will need to sign a new agreement and a new agreement term (24 months).

It depends on your term and if you want a landline or not. You can select your plan from the sign up page.

There are no hidden costs. When you select your term or plan, you will be also asked to pay for the router if applicable and the courier charges or you can rent the router or buy outright. All this is included in the online sign up form.

You can pay only with your credit card or direct debit. An advance payment of $25 on your direct debit which will contribute to or cover your first payment or a pre-authorization of $25 on your credit card which will be refunded. The refund could take a week or two, that’s the banks not us.

We will get you connected latest within 10 working days, under best circumstances. Transfer from another fibre broadband provider takes only a couple of days. Please understand that some new installations are more complex than others and could even require digging up the footpath to get to your home. We will keep in touch with you every step of the way to ensure you are fully up to date with progress. Our supplier tries for “same day service” so add a couple of extra days and you could see service very quickly!

Only if you do not have fibre in your area, you can pay weekly on your monthly plans. Speak to our customer care team and they will work it out for you.

You can choose from Fibre 100/20 and Fibre MAX, with or without line, for 24 months, 12 months or no fixed term.

Your standard fibre installation is free up to the termination point (ONT). If there is a requirement for re-routing or laying out extra cables within your premises, there may be additional cost, which the line provider may charge.

This is a maintenance fee that is included in your rental, so that you do not have to pay for any repair costs, just in case there is a wire breakage in the future.

When you sign up for a 24 months contract with us, we give you a high performance gigabit router absolutely free. You just have to pay for the one time courier charges of $14.95. With our 12 month contract, the router is available at an upfront payment of $49 and with no terms, it costs $99 upfront. A router can also be rented for $2 every week. The courier charges are applicable for these cases too.

You will be billed on the following week’s Monday for every week of your usage. You can choose the day when you want to pay within that week from Monday to Thursday.

Your bill will be sent to you only by email. A reminder email and a text message will be sent on failure of payments in the first instance.