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Compass
  • Personal
    • Broadband plans
      • Monthly Fibre
      • Prepaid Fibre
    • Mobile plans
    • Moving House
    • Power
  • Business
    • Broadband Plans
      • Business Fibre Plans
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Weekly Plans

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What is the weekly payment option?+

This is a special plan that allows you to pay your broadband bills on a weekly billing cycle like you pay for your home rents or your gym fees. We are the only provider who offer this weekly payment option.

What discounts will I get with this offer?+

Get $10 off for the first 10 weeks from your weekly bill ($10 including GST), you will only get this discount if you pay your bill on time, late payments will not get the discount. Sign up using promo code WEB22. Terms and conditions apply.

I am already on your monthly plan. Can I pay weekly?+

You cannot pay weekly if you are on our existing monthly plan. You will have to terminate your existing contract with us and buy a new weekly payment plan. If you want to change to the weekly payment plan contact us. You will need to sign a new agreement and a new agreement term (24 months).

How much do I have to pay?+

It depends on your term and if you want a landline or not. You can select your plan from the sign up page.

Are there any hidden costs?+

There are no hidden costs. When you select your term or plan, you will be also asked to pay for the router if applicable and the courier charges or you can rent the router or buy outright. All this is included in the online sign up form.

What are the payment options?+

You can pay only with your credit card or direct debit. An advance payment of $25 on your direct debit which will contribute to or cover your first payment or a pre-authorization of $25 on your credit card which will be refunded. The refund could take a week or two, that’s the banks not us.

How long will it take to finally get connected?+

We will get you connected latest within 10 working days, under best circumstances. Transfer from another fibre broadband provider takes only a couple of days. Please understand that some new installations are more complex than others and could even require digging up the footpath to get to your home. We will keep in touch with you every step of the way to ensure you are fully up to date with progress. Our supplier tries for “same day service” so add a couple of extra days and you could see service very quickly!

What if I do not want to continue with the plan after sometime?+

We will be very sad to see you go as everyone enjoys high speed fibre internet access. However, if you must, there is an early termination fee of $199 that you will have to pay and we require 30 days’ notice of the early contract termination. This helps us with our supplier.

Before you go we would work with you to resolve your issue whether it’s technical or financial and try to help work it out with you. There is more information and detail on our Terms and Conditions of Service

I do not have fibre connectivity in my area? Can I still pay weekly?+

Only if you do not have fibre in your area, you can pay weekly on your monthly plans. Speak to our customer care team and they will work it out for you.

What are the speed options that I can get on weekly payments plan? +

You can choose from Fibre 100/20 and Fibre MAX, with or without line, for 24 months, 12 months or no fixed term.

Do I have to pay for installation?+

Your standard fibre installation is free up to the termination point (ONT). If there is a requirement for re-routing or laying out extra cables within your premises, there may be additional cost, which the line provider may charge.

What is wiring and maintenance?+

This is a maintenance fee that is included in your rental, so that you do not have to pay for any repair costs, just in case there is a wire breakage in the future.

What is free router?+

When you sign up for a 24 months contract with us, we give you a high performance gigabit router absolutely free. You just have to pay for the one time courier charges of $14.95. With our 12 month contract, the router is available at an upfront payment of $49 and with no terms, it costs $99 upfront. A router can also be rented for $2 every week. The courier charges are applicable for these cases too.

What will be my bill cycle?+

You will be billed on the following week’s Monday for every week of your usage. You can choose the day when you want to pay within that week from Monday to Thursday.

How will I receive my invoice / bill?+

Your bill will be sent to you only by email. A reminder email and a text message will be sent on failure of payments in the first instance.

What happens if I fail to pay for some reason?+

A $5 penalty fee for every payment dishonor will be collected with the following week’s payment. Your connection will be blocked if your next payment also fails due to lack of funds in your accounts. If your payment failure reason is anything else but lack of funds, your connection will be blocked immediately. One week later the connection will be removed from our system as well as the line provider. There will be a reconnection fee of $65 for every reconnection. We allow the extra week before completely removing the connection from our system to give you time to work it out. Please bear in mind even if we stop service and remove you from the system, you are still liable for the payment and we will take steps to recover that. Visit our Payment Options page.

Say hello

We take your calls from 10 AM to 6 PM every day including public holidays. For payment, billing and non-urgent inquiries customersupport@compass.net.nz or chat and request a call back using the chat icon at the bottom right of this page. For urgent matters and technical support, call us on 0800 640 840

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Compass Communications

Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.