VDSL+

What is VDSL broadband

VDSL is a new technology providing download speeds up to 3 times faster than your standard broadband connection, over the same copper phone line.

You can expect faster uploads for pictures and videos, an improved Skype experience and more devices can share the connection without the internet slowing. It’s quick and easy to set up, and a great option if fibre (UFB) isn’t available at your place yet.

Using VDSL you can expect download speeds of around 15/70Mbps and upload speeds of 5-10Mbps.

Like all of our other internet plans, you have the option of choosing VDSL with, or without a home line.

VDSL isn’t available everywhere so use our address checker to see if VDSL is available to your home.

What equipment do i need for VDSL broadband?

You will need a VDSL capable modem before the installation date and you’ll need to have this handy for the technician when they visit. When signing up on any of our VDSL plans you have the option of purchasing the NetCommWireless VDSL WiFi Gigabit Modem Router from Compass for $199. You can find out more about this Modem on the NetCommWireless website. The inclusion of the Gigabit WAN port means you can connect to your ADSL or VDSL now, and make a smooth transition to Fibre (UFB) later. Both connection options deliver a fast and powerful internet connection to your home so you can: create a reliable WiFi network, connect wired devices, and enjoy shared access to USB devices.

VDSL Connection Fee

A $70 standard broadband connection fee applies when you sign-up to a Flexi- no term contract.

A $50 standard broadband connection fee applies when you sign-up to a 12 month contract.

FREE standard broadband connection when you sign up for a 24 month term.

If there is not a copper line to the property a full installation may be required (meaning our line provider are unable to connect you remotely or at the local exchange, and will need to physically visit the premise to connect you) If this is required it will be at a charge of $199 to your account for their time and labour.

If you don’t have a jack point in your house or need another one installed this will cost you $150.



Fibre+

What is Fibre?

Fibre technology is the lastest technology bringing you a faster and more reliable form of internet connection.

Do I need a new modem for ultra fast broadband?

The answer to this is probably yes. We have two different modems that you can purchase when you get connected – either the EA1200wireless modem for $99 or the TP-link NF4V wireless modem for $199.

The EA1200 is best for standard-sized homes, and flats, surfing the web, emailing and printing wirelessly, and connecting multiple devices. You can read more about this modem here.

The TP-Link NF4V Wireless Router has the bandwidth to power numerous bandwidth intensive applications at the same time around a large home or office setting. You can read more about this modem here.

Will I need changes to my internal wiring to use ultra fast broadband?

Installing fibre to your house involves physically connecting a fibre optic cable to your property from the roadside. The Local Fibre Company (LFC) technician will choose the best option (such as surface mounting, digging a trench, underground cabling or through your aerial cables). A fibre install requires a special box (ONT) to be installed in your home. You’ll need to agree to your Local Fibre Company’s End user terms first.

Remember, this is a brand new standard fibre installation in your home, which is free with us right now. However, if you require your fibre landline service to be connected to your existing premise wiring and jackpoints you will need to stipulate this when you order the service. This will allow you to continue to use any devices that are connected to the home jackpoints such as extra phones monitored alarms, faxes, and set top boxes. It is called a non-standard installation, which could cost you up to $175.

What happens to my fibre connection in a power cut?

Unlike analogue telephones, which operate in a power cut, your phone connection over ultra fast broadband will rely on electricity.

In a power cut, your landline phone and internet will not work. This means you will be unable to make emergency calls to 111. For this reason we recommend you maintain a mobile phone service and keep a charged mobile phone with you to make and receive calls and to ensure that you have ongoing access to 111 in the event of a power outage.

A power cut will also interrupt the monitoring of medical or burglar alarms. If this is a concern, please ask us about a back-up power supply.

I already have fibre installed. Can I switch my ultra fast connection to Compass?

Yes you can. You can sign up online or over the phone and we’ll collect all the details we need to get you switched.

Will I be Charged a Connection Fee+

We have 3 different contract terms each with different connection fees;

  1. Flexi- No term contract
  2. 12 month contract
  3. 24 month contract

ADSL and VDSL Connection Fee

A $70 standard broadband connection fee applies when you sign-up to a Flexi- no term contract.

A $50 standard broadband connection fee applies when you sign-up to a 12 month contract.

FREE standard broadband connection when you sign up for a 24 month term.

If there is not a copper line to the property a full installation may be required (meaning our line provider are unable to connect you remotely or at the local exchange, and will need to physically visit the premise to connect you) If this is required it will be at a charge of $199 to your account for their time and labour.

If you don’t have a jack point in your house or need another one installed this will cost you $150.


Fibre Connection Fee

FREE standard connection for Fibre Broadband customers in 12 & 24 month contracts.

A $45.00 connection fee applies for Fibre flexi-no term contracts.

However, in certain situations there can be some costs if additional non-standard work is required which can include:

– Requesting a different type of install option from the road to the property. For example, if you remove an existing aerial cable and replace it with an underground cable.

– Electrical work to install additional power plugs that you may need to set up your connection. For example, if you want your ONT placed behind the computer and don’t have a socket there.

– There may be a charge if you want your phone jack livened in a secondary location, ie in the bedroom as well as where the ONT is installed. However most Fibre providers offer a free copper to Fibre interception, please check with your sales adviser if this applies to you in your area.

– Getting the ONT moved after it’s been installed, if you change your mind.

– Additional hard wiring done inside the home to get “Fibre sockets” installed that are connected to the ONT. For example, gamers might want their own Fibre socket.

– If you reside in a business premises, or your residential premises is more than 200m from the street, there may be installation charges for your Fibre installation.

 

If  you wish to cancel your services with Compass a 30 day notice period is required.

Early termination fees may apply if you terminate your contract prior to giving 30 days notice and you are still within contract.

Connection fees may apply when reconnecting a phone line or installing a new phone line as these are non-standard connections.

Please contact us for more details.

What is Wiring Maintenance?+

Compass offers an optional Wiring and Maintenance insurance. This can save you hundreds of dollars. As an Internet Service Provider (ISP), we are responsible for upkeep and the cost of maintenance on the wires and cabling up to your property. If there are any issues at your home or on the property with wiring, this is the customers responsibility and can cost a substantial amount of money for a technician to visit the premise and complete any repairs. For $3.95/month we take responsibility for any issues with the wiring on your property, including any associated costs. Most faults are covered by this service.

What does wiring maintenance cover?

  • Wiring inside your home, but not external wiring to any other buildings on your property. Includes copper wiring (BT), Ethernet cabling (Cat6 and Cat5) and RJ45 sockets, standard telephone sockets, jack points or UFB Box/Port/Panel.
  • Phone sockets which are installed to industry specifications.
  • Broadband wiring faults such as frequent disconnections or a loss of service.
  • Interference on your phone line or the line not working.
  • UFB faults such as frequent disconnections to the service or a loss of connection.
  • If after install a splitter becomes faulty the cost of repair or replacement will be covered.

What doesn’t wiring maintenance cover?

  • Equipment or wiring that is not faulty or damaged.
  • Faults that are caused deliberately.
  • Faults caused by equipment or wiring you own or have installed yourself.
  • Equipment attached to sockets such as extension cables or adapters.
  • Wiring from sockets, jack points or UFB Box/Port/Panel inside the house, this includes wiring connecting your devices such as modems and computers.
  • Changes that are not related to a fault, such as moving, adding or changing sockets.
  • External cabling between your home and another building on your property.
  • Residential customers with wiring damage caused by natural disasters. This is usually covered by insurance policies.
  • Repairing damage caused by building alterations, refurbishments, animals (including rodents), insects or vandalism.
  • Faults proven to be a result of a customer’s home equipment such as telephone handset, DSL filters, patch cords, routers or modems. Any upgrades to old home wiring where ADSL/VDSL signals cause interference to the customer’s radio and any upgrades required for fibre or other technology suitability.
  • Set-up of a new broadband or UFB connection and wiring at a new or existing home.
  • The purchase and installation of a splitter.
  • Broadband & UFB performance issues.

If you have more than one phone line at your property and require each line to be covered then an additional Wiring Maintenance service fee must be paid for each phone line you want covered.

30 Day Stand Down 

Please note there is NO 30 day stand down period if you have chosen to have Wiring Maintenance at the time you connected a Phone Line or Broadband connection.

If you opted to have Wiring Maintenance at a later date, not in conjunction to a Phone Line or Broadband connection then there is a 30 day stand down period.  If you require and book a technician in the first 30 days from having the Wiring Maintenance service and there is a wiring fault inside the premises, you will be charged the full price for the technician call out.

Setting up your Broadband+

If you’re setting up your broadband internet for the first time, or are setting it up in a different location, you will need to follow the steps below.

Connect your equipment

There are two pieces of equipment you need for your broadband connection; a modem, and your computer.
The broadband modem should be:

  1. Connected to a power socket
  2. Connected to a phone jack using a phone cable identical to the one your phone uses
  3. Connected to the phone jack via a line filter
  4. Your computer should be:
  5. Connected to the modem via an ethernet cable plugged into the back of your computer, or
  6. Connected to the modem via wireless, configured on the modem.

Configuring your modem

As every modem is different, it is not possible to give exact configuration directions. However, most modems come with a setup CD that will walk you through the installation process. If your modem does not have an installation CD, you can either search for the make and model number of your modem on Google to find an installation guide, or follow the steps below.

  1. Connect your modem to your computer via an ethernet cable
  2. Click the Start menu
  3. Click ‘Run’
  4. Type cmd and press enter
  5. In the black box that appears, type ipconfig and press enter
  6. Look for the set of numbers opposite ‘Default Gateway’. It will be identical or similar to 192.168.1.1
  7. Type this set of numbers into the address bar of your web browser (Internet Explorer/ Firefox/ Google Chrome etc)
  8. You will be prompted for a username and password. It will generally be a combination of admin/ password. admin/admin etc.
  9. You are now on the modem configuration page.

In the ADSL/broadband settings page, which may be labelled differently depending on the make and model of your router:

  1. Enter the username and password that you chose when you signed up for the broadband service
  2. The WAN protocol should be set to PPPoA
  3. Encapsulation should be set to VC-MUX
  4. VPI should be set to 0
  5. VCI should be set to 100

Applying/ saving these configuration changes should activate your Broadband internet connection.

Why is my Broadband connection running slowly?+

If your Broadband internet connection is running slower than usual, it may be because you have hit your data cap. Login to My Compass to ensure that you have remaining monthly data left, and then review the information below.

Viruses/ Malware
If your computer has contracted a virus or other malicious software, this could be slowing down your internet connection as it transmits data to its originator.
Ensure you have sufficient antivirus protection – we recommend Microsoft Security Essentials. It can be downloaded free from their website.

Extended connection durations
If your Broadband internet connection has been running for an extended length of time with no reset – extended usually means weeks or months – the connection between the modem and the phone exchange can be unresponsive. Simply disconnect your modem from the phone jack for 30 seconds, and reconnect it.

Phone extension cables
It is not advisable to connect your modem to a phone jack using a phone cable longer than 2m. Phone cables do not function well over distances longer than this, and can often severely impact the speed of your connection.

How do I set up my broadband connection?+

If you’re setting up your broadband internet for the first time, or are setting it up in a different location, you will need to follow the steps below.

Connect your equipment
There are two pieces of equipment you need for your broadband connection; a modem, and your computer.
The broadband modem should be:

  • Connected to a power socket
  • Connected to a phone jack using a phone cable identical to the one your phone uses
  • Connected to the phone jack via a line filter
  • Your computer should be:
  • Connected to the modem via an ethernet cable plugged into the back of your computer, or
  • Connected to the modem via wireless, configured on the modem.

Configuring your modem
As every modem is different, it is not possible to give exact configuration directions. However, most modems come with a setup CD that will walk you through the installation process. If your modem does not have an installation CD, you can either search for the make and model number of your modem on Google to find an installation guide, or follow the steps below.

  • Connect your modem to your computer via an ethernet cable
  • Click the Start menu
  • Click ‘Run’
  • Type cmd and press enter
  • In the black box that appears, type ipconfig and press enter
  • Look for the set of numbers opposite ‘Default Gateway’. It will be identical or similar to 192.168.1.1
  • Type this set of numbers into the address bar of your web browser (Internet Explorer/ Firefox/ Google Chrome etc)
  • You will be prompted for a username and password. It will generally be a combination of admin/ password. admin/admin etc.
  • You are now on the modem configuration page.

In the ADSL/broadband settings page, which may be labelled differently depending on the make and model of your router:

  • Enter the username and password that you chose when you signed up for the broadband service
  • The WAN protocol should be set to PPPoA
  • Encapsulation should be set to VC-MUX
  • VPI should be set to 0
  • VCI should be set to 100

Applying/ saving these configuration changes should activate your Broadband internet connection.