ADSL and VDSL Connection Fee
A $70 standard broadband connection fee applies when you sign up for a no-term contract.
A $50 standard broadband connection fee applies when you sign up for a 12 month contract.
FREE standard broadband connection when you sign up for a 24 month term.
If there is not a copper line to the property, a full installation may be required. If this is required it will be at a charge of $199 to your account for their time and labour.
If you don’t have a jack point in your house or need another one installed this will cost you $150.
Fibre Connection Fee
All basic connections on Fibre plans are free. However, in certain situations there can be some costs if additional non-standard work is required which can include:
– Requesting a different type of install option from the road to the property. For example, if you remove an existing aerial cable and replace it with an underground cable.
– Electrical work to install additional power plugs that you may need to set up your connection. For example, if you want your ONT placed behind the computer and don’t have a socket there.
– There may be a charge if you want your phone jack livened in a secondary location, ie in the bedroom as well as where the ONT is installed. However most Fibre providers offer a free copper to Fibre interception, please check with your sales adviser if this applies to you in your area.
– Getting the ONT moved after it’s been installed, if you change your mind.
– Additional hard wiring done inside the home to get “Fibre sockets” installed that are connected to the ONT. For example, gamers might want their own Fibre socket.
– If you reside in a business premises, or your residential premises is more than 200m from the street, there may be installation charges for your Fibre installation.
If you wish to cancel your services with Compass a 30 day notice period is required. Early termination fees may apply if you terminate your contract prior to giving 30 days notice and you are still within contract.
Connection fees may apply when reconnecting a phone line or installing a new phone line as these are non-standard connections.