Support

Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Sales

For account opening, closing and new connections:

Call 0800 648 888

E-mail: Retention&Sales@compass.net.nz

Open Monday-Friday 8am-6pm

Residential  Support 

For help with your connection and troubleshooting:

Call from Landline 0800 640 840 

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz 

Please note: Over the Holiday period, our hours for Tech Support will be 9am to 5:30pm until 13 January 2019. Normal hours will resume from 14 January 2019. 

Technical support Open: Monday- Friday 8am to 8pm and 9am to 5.30pm weekends and public holidays. 

General account queries, please contact us between 8:30am to 5:30pm Monday to Friday.

Billing

From Landline 0800 640 840 

From Mobile 09 965 2280

Open Monday- Friday 8:30am to 5:30pm

Residential Billing Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 0800 640 840

Email: businesssales@compass.net.nz

Open Monday- Friday 8am-5:30pm 

Business Support 

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday- Friday 8am-6pm Monday to Friday.

After Hours Support 09 965 4514

Business Support Help desk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support