Meri Kirihimete me te Hape Nū Ia

Compass Communications wishes you a very merry Christmas and a Happy New Year!

We will remain open through the holiday season to continue supporting you. Our office will be open from 9am until 5:30pm between Monday, 21st of December 2020 and Sunday, 10th of January 2021. We resume our normal hours from Monday, 11th of January, 2021.

For any concerns, call: 0800 640 840 or Email: customersupport@compass.net.nz or Visit: https://compass.net.nz/terms

Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Customer Support

For help with your connection, troubleshooting and billing:

Call from Landline 0800 640 840

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz

Normal opening hours, after 11th of January 2021: Monday - Friday, 8.00am - 7.00pm. Saturday - Sunday, 9:00am - 5:30pm

For Connecta Customers, please visit https://connecta.co.nz/contact-us/ or phone 0800 969 869

Residential Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 09 964 0533 or 027 375 6595

Email: businesssales@compass.net.nz

Open Monday - Friday, 9:00am - 5:30pm

Business Support

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday - Friday, 8:00am - 5:30pm

After Hours Support 09 965 4514

Business Support Helpdesk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support