Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.

Residential Customer Support

For help with your connection, troubleshooting and billing:

Call from Landline 0800 640 840

Call from Mobile 09 965 2280

Email: customersupport@compass.net.nz

Opening hours: Monday - Friday, 8:00am - 7:00pm

Saturday - Sunday, 9.00am - 5.30pm

Residential Helpdesk
Step 1 0800 640 840
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 1 for Residential
Step 4 Press Option 2 for Billing

Business Sales

Call 09 964 0533 or 027 375 6595

Email: businesssales@compass.net.nz

Open Monday- Friday 8.30am-5:00pm

Business Support

From Landline 0800 640 840

From Mobile 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday- Friday 8.30am-5:00pm.

After Hours Support 09 965 4514

Business Support Helpdesk
Step 1 Call 09-965-2280
Step 2 Press Option 2 for Customer Care
Step 3 Press Option 2 for Business
Step 4 Press Option 1 for Technical Support