Your account has been suspended due to an outstanding balance. To restore your services, please make a payment promptly. You can get back online in 10 minutes by paying with your Credit Card now.
To pay using Credit Card,
- Go to Compass Portal, on "My Dashboard" under "My Account Balance & Invoices" click the "Make Payment" button and pay
- Call 0800 640 840 and follow the options for Self Service options to pay – we accept Visa, MasterCard and American Express
Other payment options,
Please be aware that all your services will remain suspended until your payment has been processed.
- Direct credit – you’ll find Compass Communications pre-loaded as a payee with all major banks
- Phone or internet banking – Compass’ bank account number is 06-0103-0330774-13
- Bill Guru Cashpak™ top up voucher - buy a voucher from any of the thousands of dairies and convenience stores throughout New Zealand, go to Compass Portal, use "Redeem Cashpak Voucher" option, enter your Voucher Number and click this "Top Up" button
- Bill Guru Cashpak™ Top Up card - use the Compass Bill Guru Account Top Up card to top up in thousands of dairies and convenience stores throughout New Zealand. Pay in store using any payment method the store accepts, including cash. Once payment is made your Compass account will be topped up immediately. A $1 transaction fee applies for each top up and will be deducted from your prepay balance.If you don’t have an Account Top Up card, call us on 0800 640 840 and we’ll send you one (or more if you are sharing the account/costs)
To avoid future suspensions please consider setting up an Automatic Payment options,
- Go to Compass Portal, use "Setup a direct debit" option, fill in the details, click the Submit button
- Go to Compass Portal, use "Setup a credit card" option, fill in the details, click the Submit button
- Use Internet or Phone Banking, add Payee, use Compass Communications' bank account number 06-0103-0330774-13, set your amount, repeat and save
If we have suspended your account in error we are sorry! Please contact us.