Your Migration to Zeronet


Welcome to Zeronet! As a valued Compass customer, you’ve recently been moved over to our new Zeronet brand as part of the phased brand transition from Compass. This migration allows us to provide you with a more streamlined experience and improved support. Rest assured — your broadband plan, speeds, and pricing will remain exactly the same, and any balances on your Compass account will be automatically transferred across to Zeronet.

As part of the move, you’ve been set up with a new Zeronet account number. Your old Compass account number will no longer be used, so please make sure you reference your Zeronet account number going forward. You may notice that Zeronet account numbers are a bit longer and more complex — this is for your security. The good news is, we’ll never require you to use your account number to verify your identity when speaking with us.

We're Looking Forward To Sharing The Benefits!

Your migration to Zeronet comes with a few extra advantages:

  • Sustainable choice – We’re proud to operate with environmentally responsible practices.
  • Extended support hours – Our live chat team is now available Monday to Friday, 8am – 8pm, or you can email us anytime at care@zeronet.co.nz.
  • Support continuity – For now, you can also reach us on the Compass 0800 number during Compass support hours (10am – 6pm, Monday to Friday).

A Note For Home Phone Customers

If you have a home phone service, your number, plan and pricing remain the same. There are a couple of changes to note:

  • You can now enjoy unlimited calls to any New Zealand or Australian number.
  • International calling is no longer available.

Setting Up Your Payment Method

To continue your service without interruption, it’s important that you set up a payment method in Zeronet My Account. Here’s how:

  1. Log in to My Account on Zeronet at https://www.zeronet.co.nz/account.
  2. Log in using your email address as your username. You will have received an email with a temporary password.
  3. On your first login, you’ll be prompted to change your password.
  4. Once logged in, head to the BILLING tab to add your preferred payment method.

You can choose between:

  • Debit/Credit Card
  • Direct Debit (bank account)

We do not accept Direct Credit. Any new payments made to the old Compass bank account will not appear on your Zeronet balance. You may be charged administration handling fees to return the money to you.

It's Safer And Less Expensive To Use A Card!

When you add a card on Zeronet, we don't store it. We check the details with your bank who issue us with an authorisation token that we use when charging your payment. Your card is not stored.

Other benefits to using a card over Direct Debit include:

  • No dishonour fees. Neither the bank or Zeronet charge fees if your payment is declined. Direct Debit dishonours could cost you as much as $50!
  • Immediate. Your card payment method is ready to use immediately.
  • Security. Your bank will return funds to you in the event of a fraudulent or unauthorised transaction.

Change Your Billing Date/Day

With Zeronet you can update your billing day to suit your needs. It's quick and simple to do via your new My Account dashboard, available 24/7.

Manage Your Payments Your Way

If you’d like to pay in advance, you can use the Top Up feature to credit your Zeronet account. Use a debit or credit card to instantly add credit to your account anytime you like. For more information regarding our Top Up feature, please see here.

Important Payment Rules

With Zeronet, payments work a little differently than they did with Compass. Please keep these in mind:

  • If a weekly payment fails, your service will be throttled immediately (slowed down). Once payment is made, the system will automatically restore your full speeds.
  • If a Direct Debit fails even once, a $25 dishonour fee will apply. To reconnect, you’ll need to log into My Account, add a debit/credit card, and make payment. You can then choose to continue using the card or switch back to Direct Debit.
  • If a second Direct Debit failure occurs, the option for Direct Debit will be removed from your account permanently. From then on, you’ll only be able to pay with a debit/credit card.


We truly appreciate your continued loyalty through this migration. Our team is here to make the transition as smooth as possible, so if you have any questions or concerns, please don’t hesitate to reach out to us via chat, email, or phone.