Need help?

If you have a question or need support, you may be able to find the solution in our FAQ section here. If you need more detailed help, check out our user guides here. You can also log in to MyCompass to change your services, view past invoices and make payments.


Residential Customer Support

Chat
The quickest way to reach us is by clicking on the icon in the bottom right hand side of the screen and chatting with us.

Email
Please email us at customersupport@compass.net.nz for all residential queries.

Escalations
Should you need urgent assistance, please email us at escalations@compass.net.nz and we will endeavor to get back to you as soon as possible.

Complaints
If you’re unhappy with your experience at Compass and would like to make a complaint, please let us know by emailing complaints@compass.net.nz.



Business Sales

Call 09 965 2280

Email: businesssales@compass.net.nz

Open Monday - Friday, 9:00am - 5:30pm

Business Support

Call 09 965 2280

Email: Businesssupport@compass.net.nz

Open Monday - Friday, 8:00am - 5:30pm

After Hours Support 09 965 4514