Moving House

MOVING HOUSE? MAKE SURE YOUR CONNECTION MOVES WITH YOU

We make staying connected simple.

MOVING YOUR SERVICES

Simply login to My Compass and send a Support Request to the Compass Customer Care team. If you prefer you can email us at customersupport@compass.net.nz or call us on 0800 640 840.

Provide us with your;

1. Contact details
2. Current home address
3. New home address
4. Moving date

WHAT SERVICES ARE AVAILABLE AT MY NEW HOUSE?

Check your address here to see what broadband options are available at your new house!

Check address

Fibre may now be available in your area or some current services may not be. Join the fibre generation now and experience faster speeds with us.

Check out our broadband plan options.

WHEN TO LET US KNOW

1. Let us know you’re move as soon as possible. The earlier you tell us the faster we can connect you. If one or more of your services has associated hardware, equipment or physical connections, it may take additional time and expense to remove and reinstall these.
2. You can call us on 0800 640 840 or email us at customersupport@compass.net.nz
3. When a connection date has been confirmed we will let you know

HOW MUCH WILL IT COST?

When you resign to a 12 month contract installation is FREE. Otherwise you will incur a setup and installation fee. For more information check our moving house FAQ.

ADDITIONALLY,

1. You will need to check with the existing tenant/property owner, that their current broadband service has been cancelled before we can connect you.
2. If you are on a fixed term contract with less than 6 months remaining you will need to resign to a 12 month plan.
3. If you are on an old plan you may need to switch to one of our current broadband plans.
4. If you’re moving to an area that does not have broadband. Don’t worry! You can use our wireless broadband or rural wireless services instead.

For more – check out our moving house FAQ’s

PREFER TO SPEAK TO SOMEONE?
CALL US ON 0800 640 840

Our experienced customer service representatives are based right here in New Zealand.

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