Before you can send and receive email on your computer, you must set up your Compass Email account on your Email Client. Microsoft Windows comes with either Outlook or Outlook Express, but Compass Email works with all email clients.

Outlook Setup

• Open the Tools menu.
• Click Account Settings.
• Click the New button, then click Next.
• Enter your full name, your Compass Email address and password, then click Next.
• Make sure the internet Email option is selected, then click Next.
• Re-enter your name and Compass Email address.
• Set the Account type to POP3.
• Enter pop3.compassnet.co.nz in the Incoming Server Field.
• Enter smtp.compassnet.co.nz in the Outgoing Server Field.
• In the Username and Password field, enter your email address including @compassnet.co.nz, and your Compass Email Password.
• Click Next, then Finish.

Outlook Express Setup

• Open the Tools menu.
• Click Accounts.
• Click Add, then Mail.
• Enter your full name as the display name, then click Next.
• Select POP3 as the Incoming Mail server type.
• Type pop3.compassnet.co.nz in the Incoming Mail Server field.
• Type smtp.compassnet.co.nz in the Outgoing Mail server field.
• In the Username and Password field, enter your email address including @compassnet.co.nz and your Compass Email password.
• Click Next, then Finish.

If you are unable to receive emails, but have no problem sending them, then this indicates that there is nothing wrong with your internet connection, and that your POP3 settings are incorrect.

The incoming- or POP3- server settings are:
pop3.compassnet.co.nz

To change these settings in Microsoft Outlook, follow these steps:

• Open the Tools menu.
• Click Account Settings.
• Select your Compass mail account and click Change.
• Ensure the POP3 field is correct.
• Click OK

This indicates that your internet connection is functioning properly, but your outgoing mail server settings are incorrect.

The outgoing- or SMTP- server settings should read:
smtp.compassnet.co.nz

To change these settings in Microsoft Outlook, follow these steps:

• Open the Tools menu.
• Click Account Settings
• Select your Compass mail account and click change.
• Ensure the SMTP field is correct.
• Click OK

The Compass email servers are as follows:

1. POP3: pop3.compassnet.co.nz
2. SMTP: smtp.compassnet.co.nz

If you are setting up a Compass email account on an IOS device such as an iPhone or iPad, bear in mind that the outgoing email server will correspond to whoever provides the internet connection for that device.

If you are using your device’s 3G connection to connect to the internet, you will need to use your mobile provider’s outgoing mail server.

IOS Email Settings (IOS 5.01)
To add a new email account in IOS:

• Open the ‘Settings’ app
• Select ‘Mail, Contacts and Calendars’
• Select ‘Add a new account’
• Select ‘Other’
• Under ‘Mail’, select ‘Add Mail Account’.

From here you will need to:

• Choose a name- this is the name displayed when recipients receive your email.
• Enter your Compass email address in the address field.
• Enter your Compass email password in the password field.
• Choose a Description- this can be anything you like, and will only be used to identify this email account on your device.
• Select ‘Next’

Your device will briefly process your request.
In the new window:

• Select the ‘POP’ option.
• Incoming Mail Server Hostname: pop3.compassnet.co.nz
• Incoming Mail Server Username: Your email address including the @compassnet.co.nz suffix.
• Incoming Mail Server Password: Should already be populated from the previous screen.
• Outgoing Mail Server Hostname: The outgoing server hostname for your device’s internet provider. For Compass this is; smtp.compassnet.co.nz
• Outgoing Mail Server Username: Leave this blank.
• Outgoing Mail Server Password: Leave this blank.
• Select ‘Next’.

Your device will attempt to log on to your email account to confirm your credentials. Once this is successful, your email account will be set up on your device and will be accessible via the Mail app.

If you’re using your device’s 3G connection to connect to the internet, you’ll need to use your mobile provider’s outgoing mail server.

Android Email Settings
To add a new email account in Android:

• Open your email client.
• Enter your Compass email address in the Address field.
• Enter your Compass email password in the Password field.
• Press next.

On some Android devices you will be prompted for an account type: Choose POP3.
In the ‘User ID tab:

• Enter a description of your account in the account name field; this will only be used to identify this email account on your device.
• Enter your name in the real name field; this is the name recipients see when they receive your email.
• Enter your Compass email address in the address field.
• Press OK.

In the ‘Incoming tab’:

• Select POP or POP3 from the dropdown box at the top of the screen.
• Enter 110 in the port field.
• Enter your Compass email address including the @compassnet.co.nz suffix in the username field.
• Enter your Compass email password in the password field.
• Leave ‘Use Secure Connection’ and ‘verify certificate’ unticked.
• Press OK.

In the ‘Outgoing’ tab:

• Enter the outgoing sever hostname for your device’s internet provider in the SMTP server field.
• Enter 25 in the Port field.
• Leave the username and password blank unless specified by your provider.
• Leave ‘Use Secure Connection’ and ‘Verify Certificate’ unticked.
• Press OK.

Your device will now add your email account to your email client.