Fibre Installation Process

Installing fibre at your home needs a bit of understanding so in order to make it a positive experience the following provides an outline of the process and methods.

THE INSTALLATION PROCESS; THE ‘ABC’

Installing fibre at a house generally involves a contractor making 3 visits to the property. The householder will need to be home for 2 of these 3 visits. Compass will work with the householder to organise a time for these visits that suits all parties.

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1. AGREE (Scoping)

Please allow up to 2 hours

The first visit involves a technician meeting with householder at the property to discuss the path the fibre will take from the property boundary to where the equipment will be installed externally on the outside of the house and where internal equipment will be installed inside the house.

During this meeting the householder will be asked to sign-off on the agreed plan as well as Local Fibre Companies End User Terms.

The home owner, property owner, or person who has the authority to approve the plan needs to be home for this visit.

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2. BUILD

Householder does not need to be home

The second visit involves technicians completing any outside works required to get the fibre from the boundary to the outside wall of the house, as agreed by the selected installation method during the first visit.

The householder does not need to be present unless the technicians require access to a secure area.

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3. CONNECT

Please allow up to 4 hours

This final installation visit sees the technicians completing all remaining work required to get internet up and running on fibre broadband.

This visit involves installing the network equipment inside the house, running any internal cabling required, and connecting everything back to both Local Fibre Companies network in the street and Compass’s internet service.

This work usually takes several hours to complete so we ask the householder to be home for either the whole morning or afternoon.

When the process is complete, the technician will ask the householder to sign a form to confirm they’re happy with the installation.

 

THE VARIOUS INSTALLATION METHODS

There are 5 common installation methods that technicians can use to get the fibre to a house, and as every property is different they will endeavour to use the method or combination of methods that will have the least impact. These options will be discussed and the agreed method will occur during the first visit.

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Pole

The first visit involves a technician meeting with householder at the property to discuss the path the fibre will take from the property boundary to where the equipment will be installed externally on the outside of the house and where internal equipment will be installed inside the house.

During this meeting the householder will be asked to sign-off on the agreed plan as well as Local Fibre Companies End User Terms.

The home owner, property owner, or person who has the authority to approve the plan needs to be home for this visit.

Underground Thrusting

The second visit involves technicians completing any outside works required to get the fibre from the boundary to the outside wall of the house, as agreed by the selected installation method during the first visit.

The householder does not need to be present unless the technicians require access to a secure area.

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Narrow Trenching and Trenching

This final installation visit sees the technicians completing all remaining work required to get internet up and running on fibre broadband.

This visit involves installing the network equipment inside the house, running any internal cabling required, and connecting everything back to both Local Fibre Companies network in the street and Compass’s internet service.

This work usually takes several hours to complete so we ask the householder to be home for either the whole morning or afternoon.

When the process is complete, the technician will ask the householder to sign a form to confirm they’re happy with the installation.

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Fence line

This final installation visit sees the technicians completing all remaining work required to get internet up and running on fibre broadband.

View an industry video outlining this process

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