We take your monthly fixed line charges & calculate a daily rate. This is the minimum you need to have in your account to use your services. If your account hits $0, your account services will be blocked until this is topped up and ready to go again. It’s easy to know when to top up because we’ll email you and text you any time your account balance runs low and if your balance gets really low we will send you an urgent reminder!
No more fixed contracts or early termination fees when you sign up to Compass prepay broadband.
You get to choose how often you top up & by how much.
Easy Top Up Options
There are 3 easy, convenient ways to pay your Compass account:
*A minimum top up of $5 & a transaction fee of $1 applies to all Bill Guru Top Up Card payments
No Credit Check
Everyone is accepted
No Bill Shock
Monitor your account balance through MyCompass. Why wait for a bill at the end of the month. Easily control your budget.
No penalties or late fees
Top up as you go
All inclusive price. If we ever need to send out a technician or any installation charges are encountered it is all included in your monthly cost.*
*Additional wiring charges may be above & beyond and we will discuss with you.
We will remind you to top up
We will email & text you when your account balance is running low, to remind you to top up.
No Clever Tricks
Pay as you go with a simply daily rate
How much do I need to pay to get started?
A $50 bond is required which is transferred onto your account as credit to get you up and away.
Do I need a modem?
Yes, you will need to supply your own modem or buy one from us.
How much is my daily charge?
|Plan Options:||Daily Rate from:|
|Home Line Only||$2.14|
|Unlimited Broadband + Home Line||$3.29|
|Unlimited Naked Broadband||$3.12|
We will confirm your daily rate when you sign up.
How do I check my balance?
Track your internet usage and monitor your account balance with MyCompass.
When I top up, how long will it take for my balance and display to be updated?
Your account balance will update in MyCompass immediately as long as all details are correct. Or you call 0800 640 840 and follow the self service prompts.
Is there a minimum top up amount?
If topping up via Bill Guru there is a minimum top up of $5.
If you have recently been disconnected & reconnected again we recommend you top up a minimum of 4 x your daily rate.
My internet won’t work!
Your account balance may have reached $0.00. Top up to get your internet running again.
For all other issues try unplugging your modem and rebooting or please call our Customer Care Team on 0800 640 840.
I’m moving house what do I need to do?
Let us know if you plan on moving house and we can connect you at your new address. The cost is $65.
What if I stop using the internet or go on holiday?
You still need to pay the daily rate even when you are not using the internet. If you are at a $0.00 balance for 8 days you will be disconnected. It costs $65 to reconnect.
What if I want to cancel?
Call our Customer Care Team on 0800 640 840 and let us know when you want to be disconnected so we can make sure you can still use the internet until this date.
Do I pay more on prepay than if I am on monthly billing?
Yes but there are no surprises! All of your possible charges & fees such as standard technician call outs are included in your pricing so you won’t receive a large bill if something goes wrong. This provides a more flexible option, and peace of mind for our customers.
Do you supply medically dependent customers?
Yes, please let us know if you rely on a medical alarm so we are aware.
Does it cost to reconnect?
If you have been disconnected or moving house you will need to pay a $65 re-connection fee.
Our experienced customer service representatives are based right here in New Zealand.
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There are currently no network updates to report.
Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.