We make staying connected simple.
Provide us with your;
1. Contact details
2. Current home address
3. New home address
4. Moving date
Check your address here to see what broadband options are available at your new house!
Fibre may now be available in your area or some current services may not be. Join the fibre generation now and experience faster speeds with us.
Check out our broadband plan options.
1. Let us know you’re move as soon as possible. The earlier you tell us the faster we can connect you. If one or more of your services has associated hardware, equipment or physical connections, it may take additional time and expense to remove and reinstall these.
2. You can call us on 0800 640 840 or email us at firstname.lastname@example.org
3. When a connection date has been confirmed we will let you know
When you resign to a 12 month contract installation is FREE. Otherwise you will incur a setup and installation fee. For more information check our moving house FAQ.
1. You will need to check with the existing tenant/property owner, that their current broadband service has been cancelled before we can connect you.
2. If you are on a fixed term contract with less than 6 months remaining you will need to resign to a 12 month plan.
3. If you are on an old plan you may need to switch to one of our current broadband plans.
4. If you’re moving to an area that does not have broadband. Don’t worry! You can use our wireless broadband or rural wireless services instead.
Our experienced customer service representatives are based right here in New Zealand.
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Call 0800 640 840 for technical support, available from 8am to 8pm Monday to Friday and 9am to 5.30pm weekends and public holidays.